Complaints and Appeals Policy

Journal Policy

Introduction

E-ISSN: 2277-7547

The International Journal of Behavioral Social and Movement Sciences (IJOBSMS) is committed to maintaining fairness, transparency, accountability, editorial independence, and professional conduct throughout the scholarly publishing process.

The journal recognizes the right of authors, reviewers, readers, editorial board members, institutions, and other stakeholders to raise legitimate concerns regarding editorial procedures, peer review, publication ethics, published content, or the conduct of individuals involved in the publication process.

IJOBSMS seeks to address complaints and appeals objectively, confidentially, respectfully, and within the response timelines stated in this policy. Complaints and appeals are assessed on their merits and are not influenced by academic status, institutional affiliation, nationality, professional position, personal relationships, or other irrelevant considerations.

Where appropriate, the journal considers relevant guidance issued by the Committee on Publication Ethics (COPE) when addressing complaints and appeals.

 
Scope of the Policy
This policy applies to complaints or appeals concerning:

External Referral: Matters falling primarily within the authority of an author's institution, employer, research ethics committee, funding organization, regulatory authority, or another external body may be referred to the appropriate organization where necessary.

General Principles
 
Fairness

Each concern will be assessed objectively and on the basis of available evidence.

Impartiality

Individuals who have a significant conflict of interest concerning a complaint or appeal will not be responsible for determining its outcome.

Confidentiality

Information will be handled confidentially and disclosed only when necessary for investigation, decision-making, legal compliance, or record protection.

Transparency

The journal will communicate the outcome to the relevant party and, where appropriate, explain the basis of the decision.

Editorial Independence

Complaints and appeals will not be influenced by commercial interests, personal relationships, institutional pressure, or inappropriate considerations.

Good Faith

Individuals may raise legitimate concerns without fear of disadvantage solely because they submitted a complaint or appeal in good faith.

Difference Between a Complaint and an Appeal
Complaint

A complaint concerns dissatisfaction with the journal's procedures, conduct, service, ethical handling, communication, peer-review process, or other aspects of editorial or publication management.

Appeal

An appeal is a formal request to reconsider an editorial decision, normally based on a claim that significant evidence was overlooked, the manuscript was materially misunderstood, a serious procedural error occurred, or relevant new information has become available.

Disagreement with an editorial decision alone does not necessarily provide sufficient grounds for an appeal.
Submitting a Complaint

Submit to the Editorial Office with sufficient information. Where possible, include:

  • Complainant's name and contact information
  • Manuscript/article title, submission number, DOI
  • A clear description of the concern
  • Relevant dates or correspondence
  • Supporting evidence or documentation
  • Requested resolution, where appropriate
Anonymous complaints may be considered if specific, credible, and verifiable information is provided. Unsupported allegations require additional evidence.
Initial Assessment of a Complaint

The Editor-in-Chief or designated editor conducts an assessment to determine:

  • If the matter falls within the journal's responsibility
  • If sufficient information is provided
  • If additional documentation is required
  • If immediate corrective action is necessary
  • If a conflict of interest exists
  • If the matter should be referred externally
If a complaint concerns the Editor-in-Chief, it is handled by an independent senior editor or board member.
Complaints & Appeals Concerning Editorial Decisions
Complaints Regarding Decisions: Authors may submit complaints if they believe a decision involved procedural irregularity, unprofessional conduct, undisclosed conflict of interest, or failure to follow procedures. Substantive reconsiderations are handled as appeals.
Appeals Against Decisions: Valid grounds include overlooked factual or methodological information, material misunderstanding, peer-review error, conflict of interest, demonstrable reviewer errors, or new evidence. Appeals must not merely repeat prior arguments.
Appeal Review Procedure

Reviewed by independent qualified individuals:

  • Editor-in-Chief or non-involved senior editor
  • Independent editorial board member
  • Additional subject expert
  • Additional peer review if necessary
  • Reviewers/editors must have no material conflict of interest
Possible Outcomes of an Appeal

An appeal may result in:

  • Confirmation of original decision
  • Reconsideration / reopening assessment
  • Additional peer review
  • Modification of original decision

Following an appeal, the original editorial decision may be upheld, the assessment may be reopened, additional peer review may be requested, or the decision may be modified where the evidence supports a different outcome. Appeals are handled according to the response timelines stated in this policy.

Complaints About Peer Review

Concerns regarding disrespectful language, conflict of interest, confidentiality breach, coercive citations, or identity manipulation are investigated. Reviews may be disregarded or reviewers discontinued.

Complaints About Editors

Allegations regarding conflict of interest, procedural fairness, delays, or policy non-compliance. Subject editors will not investigate themselves and matters are referred to independent senior editors.

Complaints Regarding Ethics

Plagiarism, fabrication, duplicate publication, authorship misconduct, or ethics concerns are handled under the Research Misconduct Policy and COPE principles.

Complaints About Published Articles

Concerns regarding data integrity, errors, or ethical issues on published work are assessed to determine if clarification, correction, expression of concern, or retraction is needed.

Complaints Concerning Publication Delay

Authors experiencing unreasonable delays may request status updates. The journal will review the manuscript history, identify the reasons for the delay, and inform the author of the current status and expected next steps.

Protection From Retaliation

Individuals who submit good-faith complaints are protected from retaliation. Present or future manuscript decisions will not be influenced.

Conflicts of Interest in Handling

Any decision-maker with an actual, potential, or perceived conflict of interest must disclose it and withdraw from the process. Independent qualified individuals will handle the matter.

Malicious or Abusive Complaints

Communications that are intentionally abusive, threatening, defamatory, or harassing may result in restricted correspondence after full review. This will not block legitimate criticism.

Response, Resolution, Escalation & Final Decision

IJOBSMS follows the response timelines below for complaints and appeals. These timelines are calculated in working days, excluding weekends and applicable public holidays.

5
Working Days

Acknowledgement of receipt of a complaint or appeal.

15
Working Days

Initial assessment after receipt of the required information.

30
Working Days

Target for communicating the final response or decision.

Response and Resolution Procedure
  • Receipt Acknowledgement: The journal will acknowledge receipt of each complaint or appeal within five (5) working days.
  • Initial Assessment: The initial assessment will normally be completed within fifteen (15) working days after the journal receives the information necessary to assess the matter.
  • Final Response: The journal will aim to communicate a final response or decision within thirty (30) working days after receiving the required information.
  • Additional Time: If further investigation, external consultation, or additional evidence is required, the journal will inform the complainant or appellant of the reason for the delay and provide an updated expected timeline.
Resolution and Possible Outcomes

If a complaint or appeal cannot be resolved through the initial assessment, it may be escalated to an independent senior editor or another appropriate party who was not involved in the original matter.

Complaint/Appeal Upheld or Partially Upheld
Original Decision Confirmed
Further Investigation Required
Corrective Editorial Action Taken
Matter Referred to External Body
No Further Action Warranted

The journal will communicate the final outcome to the relevant party with an appropriate explanation. Where an investigation remains ongoing, the journal will provide progress updates when appropriate.

Policy Review and Updates: This Complaints and Appeals Policy may be reviewed periodically and updated where necessary. Material amendments will be reflected on the journal website.